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Cobrowse
See what they see, talk to them live, and resolve
issues in seconds, right inside your product. Turn
frustrating experiences into moment of delight.
Cobrowse
See exactly what users see, draw on their screen, and take secure control, without any setup or meeting links
Start a voice or video call right from the session to guide users in real-time, without leaving your app
No back-and-forth, no screenshots. Resolve issues in minutes instead of hours by guiding users in real time
See what your users see in real-time and prevent drop-offs at critical conversion points
Provide personalized, guided help that builds trust and loyalty. Turn support interactions into opportunities for product adoption.
Guide users through your product during their first sessions. Show them key features and answer questions live to reduce confusion and boost activation.
Connect with users in real time when something breaks. See what they see, access live console logs, and resolve issues on the spot—no ticket escalation needed.
When users get stuck filling forms or configuring settings, guide them step-by-step. Draw on their screen or take control to unblock progress instantly.
Integrate session recordings with popular ticketing systems like Zendesk, Jira, and Intercom. Attach real user sessions to tickets for complete context and faster resolution.
Deliver exceptional customer assistance while maintaining compliance with the strictest security and privacy requirements. Self-hosting ensures complete control over all support interactions and customer data.
Deliver immediate, effective support at the moment users need it most
Co-browsing lets support agents see and interact with the user's session directly on your website — without needing any downloads, links, or third-party tools. Unlike screen sharing, it's limited to your app, more secure, and doesn't require the user to leave their browser.
Yes. OpenReplay is self-hostable. You can deploy it on your infrastructure to keep full control over data and meet strict compliance requirements.
Yes. Co-browsing features like remote control and annotations only activate with the user's explicit consent, ensuring privacy and transparency.
Absolutely. You can initiate video calls directly within a live session. No meeting links or extra software — everything runs inside your app.
Recording is optional. You can choose to record co-browsing sessions for training, audit, or review purposes. Recordings are stored securely, especially if you're self-hosting.
Yes. You can see real-time console logs — including errors, warnings, and logs — while the user navigates your site, making it easy to identify technical issues.
OpenReplay automatically masks sensitive fields like passwords, credit card numbers, and personal data. You can configure exactly what data is visible during support sessions, ensuring user privacy and compliance with regulations.
No. Co-browsing happens directly in the browser with no downloads required. This removes friction and increases the likelihood that users will accept support.