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12k
Customer Support Teams

Delight your users with an in-person support

Level up your support interactions with an in-person like experience. Help your customers resolve their issues, while they’re browsing your app, with real-time co-browsing and video calling.

OpenReplay for Support Teams
Customer Support

Assist, co-browse, resolve

Assist users

See where your users struggle, and help in the moment

Watch interactions in real-time or review past behavior to get full context before jumping in.

Session insights dashboard
Co-browse with users

Guide users visually through your product

Show usersa around, annotate on their screen, or take secure remote control without screen sharing or downloads.

Session insights dashboard
Resolve issues faster

Talk to customers without switching tools

Instantly connect with customers by starting a video call directly in your app. No need for links, tickets, or delays.

Session insights dashboard

Built for these moments

Unreported issues

Catch problems before users report them, like errors, slowdowns, or broken flows.

Complex tickets

Replay sessions to understand the full context behind issues.

User onboarding

See where users get stuck and guide them to success.

Key frustration

Identify rage clicks or drop-offs during signup or checkout.

It takes a team to build great products

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Your next-level debugger

Reproduce and fix bugs as if they happened in your own browser, using session replay and built-in developer tools that take you straight to the issue.

How engineers fix issues faster
Session replay with built-in developer tools for engineers