Accelerate
Product Optimization

Developers can utilize Session Replay to visually replay user sessions and pinpoint where issues occur. This visual context helps in quickly understanding the problem. Integrated DevTools can then be used to delve into the technical details, inspecting code, network requests, and console logs relevant to that moment in the session. This combination streamlines the debugging process, as developers can see both the user's experience and the technical backend in tandem, leading to faster identification and resolution of bugs.

Product Managers can use Analytics to gather quantitative data like user engagement metrics, conversion rates, and user demographics. Session Replay complements this by providing qualitative insights - it shows how users interact with the product, highlighting areas of friction or confusion. Combining these tools, Product Managers can make informed decisions to enhance features, streamline user journeys, and prioritize development efforts based on both the 'what' and the 'why' of user behavior.

Co-browsing and Video Calling together provide an immersive and interactive support experience. Co-browsing allows support agents to see and interact with the customer's screen in real-time, guiding them through complex processes, troubleshooting issues directly, or demonstrating how to use certain features. When combined with Video Calling, it adds a personal touch, enabling face-to-face communication. This combination not only speeds up resolution times but also enhances customer satisfaction by providing a more personalized and efficient support experience.