Delight your customers with in-person like support
Level up your support interactions with a personalized experience. Help your customers resolve their issues, on the spot while they’re browsing your app, with real-time co-browsing and video calling.
See where your customers are stuck and assist them in real-time
Watch your customers — live — as they browse your website. Review their past actions for more context, identify their struggles, and help them on the spot.
Engage with customers with built-in video conference calling.
Connect with customers face-to-face through built-in video calls directly on your website. Provide real-time guidance, build stronger customer relationships and increase retention and satisfaction.
Dramatically accelerate your time-to-resolution with remote control
Provide personalized support by taking direct action on the customer's screen, with their explicit permission. OpenReplay's remote control feature enables a hands-on approach to efficient troubleshooting and faster resolution times.
Useful tickets with console logs, that your engineers will thank you for.
Access live logs and errors to identify technical issues in your website. Report incidents with their full context to your engineering team so they can get to the root cause of every bug faster.
Unlock the potential of behavioral analytics for every team
OpenReplay isn't limited to engineers. It benefits product, support, and design teams to reproduce bugs, uncover frustrations and improve user experience.
Deployment Options
Host your session replay tool yourself and stop sending data to third parties.
Self-Hosted
Deploy it anywhere and keep full control over your data.
Cloud
All core features. Get started for free in a few clicks.